1. Are your macrame bags handmade?
Yes! All of our macrame tote bags are handcrafted using 100% cotton rope by skilled artisans in our workshop.
2. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary based on your location and will be calculated at checkout.
3. How long will it take to receive my order?
Processing takes 1–3 business days. U.S. orders usually arrive within 3–7 business days; international orders take 7–21 business days.
4. Can I return or exchange my order?
We accept returns within 14 days of delivery for unused, non-custom items.
Please visit our Refund and Returns Policy for full details.
5. How can I track my order?
Once your order ships, we’ll send you a tracking number via email.
6. What payment methods do you accept?
We accept PayPal and major credit/debit cards. You can pay with your card through PayPal even without creating an account.
7. Do your products vary in color or size?
Since our items are handmade, slight variations may occur. Each piece is unique, adding to its charm.
8. Can I request a custom order or bulk purchase?
Absolutely! Please email us at Contact@macramebyus.store with your request.